Multi Vendor Ecommerce Marketplace
What We Serve In Multi Vendor Ecommerce Marketplace Service
It is the stepping stone of a marketplace where a seller registers on your store. At the time of registration, the solution takes care of seller authenticity documents, which are proof of the seller’s business identity. Admin can approve a seller account upon validation of the seller’s business proof documents. A seller can access the seller dashboard only after the admin’s approval to sell online.
As a seller enrolls and logs in, he can upload products in the system using a single product uploader module or a bulk upload module on his panel. He can even edit products uploaded using the xls driven bulk editing tool. The products uploaded are sent to admin for approvals. Until approved, the products are not displayed in the marketplace.
Upon creation of an order an intimation is sent to buyer, seller’s & admin. The order split shows respective items in the panels of respective sellers. As they set an order as Ready To Ship a shipping manifest, packing slip & invoice is created automatically for the seller using the seamless integration with selected logistic partner.
As the products are successfully uploaded and submitted by the seller, they are available to admin in his panel to approve/reject. The approved products go live on the site and are available for purchase to the buyer. Admin can change product information, preview a product before activating, bulk approve products, or even reject a product from his panel.
On the face of it, the marketplace looks like an e-commerce store only and has all the features available in a standard e-commerce store. It allows guest checkout, COD purchases, Pincode validation, coupon code promotions, and payment gateway integration. The orders created for items from multiple sellers get split automatically in the system.
The system handles order tracking using the AWBN not provided by the logistics partner and sends multi-stage notifications to sellers, buyers, and admin. It adheres to a delivery SLA set by admin and works on the product return policy's valid post-delivery. Upon delivery, a buyer also gets notifications to rate a product & seller.
The system takes care of product return as well as seller accounting for the same. As a product is returned, it is classified as a buyer fault or seller fault post, which the items are either returned or reshipped, leading to a cash refund, store credits, or replacement of the item. In all the cases, the system enables reverse pickups of the item and manages the seller's statement of account automatically.
We believe in empowering our clients with tools to manage operations efficiently, but in case you face a technical hurdle, we are available on e-mails, phones & live-chat to help you. You get access to our support articles and videos to set up and manage your online store.
The vendor dashboard is the primary tool that helps a vendor to understand and manage operations in his business with the marketplace. He can control his profile, payment method, products, orders, returns, refunds, commissions, and accounts summary using just a few clicks on his dashboard.